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Black Friday may be behind us, but Cyber Monday, one of the busiest days of the year for online retailers, has just begun. And just as users' searches for Cyber Monday deals and information have increased over time, so have their expectations about the types of information they want from the ads.

Last week, the Official Google Blog provided an overview of some of the new search ad formats we've introduced over the last few months. These new formats are part of our AdWords New Ad Formats Initiative and showcase the ways we've worked to include richer types of information in our ads. This initiative is Google's next chapter in search advertising and over the next year it'll be a major focus for AdWords, so we'd like to give you an idea of what to expect.

The AdWords New Ad Formats Initiative has two themes: ad extensions and new ad models.

• Ad extensions offer you the ability to enhance your existing text ads with additional relevant information. Some examples of ad extensions include Ad Sitelinks which allow you to provide additional links pointing to specific information on your site and Product Extensions which allow you to show images and prices of relevant products from your Google Merchant Center account. By putting the most salient information directly wiithin the ad, ad extensions are designed to help users more quickly and easily find the products and services they seek on Google.
• New ad models are formats that offer better solutions to more complicated queries. For example, Comparison Ads enable users to specify the exact product or service they're looking for and compare multiple offers in a single location. New ad models also offer advertisers new pricing models, like cost per action for Product Listing Ads. Our new ad models are designed to make it easier for users to find exactly what they want and for you to reach more users with better information.

The AdWords New Ad Formats Initiative is part of our core mission to deliver the right information to the right user at the right time. As more and more users come online searching for products and services, we'll continue to test new ad extensions and new ad models that make it easier for them to find the information they're searching for.

We hope you have a successful Cyber Monday and look forward to working with you to make AdWords even better in the new year.

Posted by Dan Friedman, Inside AdWords crew

Beginning today, all U.S. advertisers can get started with a new feature of AdWords called product extensions. Like Ad Sitelinks, which we introduced earlier this month, product extensions are a way for you to enrich your existing AdWords ads with more relevant and specific information. Product extensions allow you to use your existing Google Merchant Center account to highlight your products directly in your search ads. When your AdWords text ad appears, and your Google Merchant Center account contains products that are relevant to the searcher’s query, product extensions show the images, titles, and prices of your products in a plusbox under your ad.


With product extensions you can show users the products from your site that are most relevant to their current query. You're charged the same cost-per-click (CPC) whether a user clicks on your main text ad or any of the offers within the product extensions plusbox; however, you won't be charged if a user simply expands the plusbox without clicking through to your site. Advertisers who implemented product extensions during our beta found that the additional product information helped improve the performance of their search campaigns. For example, Zeta interactive, who manages advertising for SonyStyle.com, reported seeing over a 10% increase in clickthrough rate (CTR) for their ads with product extensions.

Like Product Listing Ads, which we announced as a limited beta earlier this month, product extensions are part of our effort to make ads more useful and relevant for shopping-related queries by allowing advertisers to include relevant product information directly within the ad. However, unlike Product Listing Ads, which are automatically targeted and priced on a cost-per-action (CPA) basis, product extensions are priced on a cost per click (CPC) basis and will only display when your ad is triggered by one of the keywords in your product extensions enabled campaigns. What's more, product extensions give you the option to prefer which products are displayed when a user’s query triggers your ads. For example, you may sell dozens of laptop computers but you want to promote the newest or best selling inventory using product extensions when a user searches for 'laptop computer' on Google.com. By making a simple addition to your Merchant Center account, you can easily control the products that display for certain queries. Of course, you can always use automatic targeting, and let AdWords determine the most relevant products in your account to a user’s query.

It's easy to get started with product extensions. First, log in to Google Merchant Center and add your Adwords customer ID to your account. Then, simply visit the campaign settings tab in your AdWords account, find the 'Ad extensions' heading and select the option to "Use product images and information from my Google Merchant Center account." No need to create new campaigns or ad groups, update your keywords or change your ad text. Product extensions are available now to all U.S. advertisers, but remain in a limited beta outside the U.S. Over time, we hope to offer product extensions to all advertisers globally.

Posted by Dan Friedman, Inside AdWords crew

When it comes to testing and experimentation, there's always a risk-reward scenario to play out. You could go with what you know and what feels comfortable -- or you could try something new and see how it fares. It could really pay off, but it could also flop. If you're responsible for cooking a big Thanksgiving feast this week, you may feel that lots of experimentation is clearly not worth the risk. When you think about your approach to marketing in 2010 however, testing and experimentation should be key elements.

With digital marketing, testing is a low-cost, fast way to learn. The ability to start, stop, or change your approach is easy and actually applying what you learn -- so you can capture the greatest opportunity -- can happen very quickly.

When you market online, the cycle of launching, measuring, and optimizing happens quickly and continuously. The more nimbly you manage this cycle, the stronger your results will be. Don't be afraid to try and possibly fail -- whether you're testing a new creative message, a new communication platform, a new promotion, or another strategy. The long term benefits of successful testing can quickly and easily outweigh the short term costs.

Brett Keller, CMO of Priceline.com, echoes these thoughts on the value of experimentation.

Here are a few testing ideas to apply in 2010:

1. Use Website Optimizer to test content (e.g. headline, copy, images) or design alternatives for your landing page. This tool will help you quickly identify and implement the combinations that drive most conversions.
2. Use YouTube as a focus group. Beyond monitoring views, ratings, and comments, use YouTube Insight to learn what's resonating, and where. Based on what you learn, invest in your 'winning' content by driving traffic via sponsored videos, altering your associated messaging in search campaigns, and ramping up geo-targeting in the areas where your video over-indexes in popularity. You may even consider testing that video as a TV spot (e.g. via Google TV Ads).
3. If you're not yet using display ads, commit to testing them. Use Display Ad Builder to build display, rich media, and video ads in minutes by incorporating your own text, images, and logo into one of our professionally designed templates. This allows you to test a creative message and learn what is working before investing in a deeper level of creative support.

Posted by Dan Friedman, Inside AdWords crew

For a long time, the Report Center has been the place to go to find detailed data about your campaign performance. Reports with dimensions like geographic performance and time of day can give you new insights through metrics that aren't available on the campaigns tab.

But there can be drawbacks to using the Report Center: customized reports take time to set up and run, and you have to navigate back to the Campaigns tab to take action on any insights you discover.

We're addressing these issues by better integrating advanced performance data into campaign management. Now, instead of running a placement performance report, you can manage your automatic placements on the Networks tab. Rather than run a search query report, you can use the "See search terms" option on the Keywords tab to see which searches are bringing up your ads. And if you prefer to look at your reports in a spreadsheet program, you now have the option to download nearly every table in your account (look under the "More actions..." menu above each table).

You can also use new segmentation functions to slice and dice your data directly within campaign management. Click on the "Filter and views" menu above your statistics, then choose the "Segment by" option to see different the levels of detail available for display.


The segmentation options available to you differ depending on whether you're looking at keywords, ad groups or campaigns. If you're looking at keywords, you can segment by match type. If you're looking at campaigns or ad groups, you can segment by network to quickly compare your performance on Google and search partner sites to your performance on the Content Network.

In addition to these segmentation options, we've recently introduced time-based segmentation for your campaigns, ad groups and keywords. Now you can break out statistics by day, week, month, quarter or year to isolate changes in your performance. For example, if your performance summary graphs show a sharp decrease in clicks, segmenting by day can show you changes in other statistics that might explain why your drop in traffic occurred.

You can also segment by day of the week. This option is helpful if you're looking for help with ad scheduling. Try segmenting your performance for the past few months: if your performance is dramatically different on a given day of the week, you can modify your bids to account for the change in user behavior.

We'll be bringing even more data from the Report Center into the Campaigns tab over the coming months. So next time you're searching for insights you can use to improve your performance, you won't have to look very far.

Posted by Dan Friedman, Inside AdWords crew

Last week, Google’s US Managing Director Bonita Stewart hosted the 2nd webinar in the Think2010 series, entitled “Think2010: Four Winning Moves for 2010.” She discussed tools and strategies that you can use to differentiate your offerings, increase competitive advantage, and ultimately seize opportunities as the economy recovers. Below are the four key takeaways from the webinar:

1) Use precision - Flexibility yields stealing share: Utilizing precision through search can serve as the world’s largest focus group and allow you to understand how consumers want to engage with brands. Tools like Google Analytics and Insights for Search can help you increase this precision.

2) Develop deeper connections - Consumers want to connect: Understand your audience and how they are communicating, then develop marketing campaigns to target your ideal consumers. Utilizing new communication technologies within ad creatives can make your advertising more interactive. Advertising on community centric mediums like YouTube can help to increase brand engagement and ultimately help you develop deeper connections with consumers.

3) Innovate - Marry the art and the science: News and optimism about the economic recovery have increased over the past few months. Business leaders across the globe are thinking forward and seizing the opportunity to throw out old marketing rules and embrace innovation as they gear up for 2010. Large brands like GM and JetBlue, for example, are coming up with new digital strategies to act nimbly and ensure they're prepared for the opportunities the recovery will offer.

4) Be relevant - Consumers don’t stop searching: It’s important for you to stay engaged and in touch with consumer demands. Keeping a pulse on search trends is a live, real-time way for you to stay up to date on consumer interest and sentiment.

If you missed this webinar and would like to learn more, please visit the Google Business Channel on YouTube to see the recorded version. Also, be sure to stay engaged with the Think2010 series at www.google.com/think2010 where you can view videos, blog posts and future webinars.

Posted by Katrina Kurnit, Inside AdWords crew

Posted by Emily Williams, Inside AdWords crew

On Saturday, November 14th, 2009 the AdWords system will be unavailable from approximately 10AM to 2PM PST, for maintenance. While you won't be able to sign in to your accounts during this time, your campaigns will continue to run as usual.

AdWords system maintenance typically occurs on the second Saturday of each month from 10AM to 2PM.

We'll continue to update you via the blog as we always have, but please make note of the November 14th date and of our scheduled maintenance further down the road.

Posted by Dan Friedman, Inside AdWords crew

Each day we see many users come to Google.com to research products and find where to buy them. To better serve these users, we've been testing a new feature of AdWords called Product Listing Ads. Product Listing Ads works with an advertiser's Google Merchant Center account to serve highly targeted ads that include richer product information directly in the ad itself - including product image, price, and merchant name. Starting today, U.S. users searching on Google.com may begin to see Product Listing Ads more frequently on their shopping related queries.


Product Listing Ads is part of our effort to simplify the advertising process for merchants with large product inventories. Some of the key features of Product Listing Ads include:

• Pay only for results: Product Listing Ads are charged on a cost-per-action (CPA) basis, which means that you only pay when a user clicks on your ad and completes a purchase on your site. Because Product Listing Ads is charged on a CPA basis, it offers a risk-free way for you to reach a larger audience on Google.com.
• List your entire inventory: Product Listing Ads requires no keywords or additional ad text. Whenever a user enters a search query relevant to an item in your Google Merchant Center account, Google will automatically show the most relevant products along with the associated image, price and product name. Product Listing Ads makes it easy for you to promote your entire product inventory on Google.com.

At this time, Product Listing Ads is still a beta feature and is only available to a limited number of retail advertisers. Over time, we'll increase the number of users who see Product Listing Ads as well as the number of advertisers able to participate.

Posted by Dan Friedman, Inside AdWords crew

In our ongoing effort to give you in-depth data for your media plan, we've released a number of Google Ad Planner enhancements that provide a more granular view of where your audience can be found.

Subdomain data
We've added subdomain data to Google Ad Planner to give you a more detailed view of sites. This information can help you refine your media plan by providing more information about specific pages.

With subdomain data, you can search for subdomains; view the top subdomains based on total domain traffic for a site; view traffic, demographics and other data for the subdomain itself; and add subdomains to your media plan. Learn how to search for subdomains.

Ad placements
Ad placements are specific sections on a website where advertising can be purchased, such as the middle right section of a page.

Google Ad Planner now offers ad placement data so that you can make better informed decisions about where to target your ads. You can review placement data for sites in the Google Content Network, and beta test publishers using Google Ad Manager. Additional placement data is coming soon. Learn how to search for ad placements in Google Ad Planner.

Reach and relevance at a glance
With our new interactive graph, you can easily see which sites in your plan provide the best reach and relevance. In its default setting, the graph will compare sites in your search results by audience reach and composition index. Sites with the most reach will appear in the top-left quadrant. Sites with the most relevance will appear in the bottom-right quadrant. Sites near the top-right quadrant will have the best combination of both reach and relevance. You can customize the graph to visualize and compare sites in a variety of ways.


In the example above, a graph of sites reaching seniors age 65 or older shows that newsmax.com has the best relevance, facebook.com has the best reach, and nytimes.com has a mix of both.

More detailed publisher data
Publishers and site owners can now use Google Ad Planner to share additional Google Analytics data points such as page views, unique visitors, total visits, average visits per visitor, and average time on site. As a result, you can feel even more confident in the accuracy of Ad Planner data, and make better informed decisions about the sites you include in your media plan.

We hope you will try out these new features, and please send us your feedback so we can continue to improve Google Ad Planner.

Posted by Katrina Kurnit, Inside AdWords crew

As you look to get ahead of the recovery and set yourself up for success in 2010, let's revisit some of the lessons learned during the recession that you can apply going forward. We've been compiling both forward-looking perspectives and retrospective wisdom on our Fast.Forward. channel on YouTube. In this week's post, we want to call out some advice from Rick Carpenter of the agency DDB in Chicago.

From Rick's perspective, the recession underscored the fundamental truth in marketing: you need to continually, and earnestly, focus on the customer. This means understanding what's going on in their lives and what their mindset is, and it's critical to be relevant to the people that the message will reach.

The recession also taught us that marketers must retrench and commit to their own fundamental core values. Your brand and company shouldn't continually have to reinvent itself to adapt to the macro-economic climate. As you prepare for 2010, is your positioning clear?

Listen to what Rick has to say here:


To stay engaged with our Think2010 series more broadly, visit www.google.com/think2010.

Posted by Amanda Kelly, Inside AdWords crew

Alerts are a great way to stay on top of changes in your account. In addition to the account alerts already available for billing and campaign maintenance, you can also use custom alerts to monitor shifts in key metrics like clicks and cost. We'd like to tell you about two additional alert options that we're introducing today.

First, we've added alerts for new keyword and budget ideas in the Opportunities tab. Ideas are personalized tips to help you potentially improve your campaigns' effectiveness. New ideas are usually generated for campaigns and ad groups every few weeks, but you may miss ideas that can expand your coverage and boost your traffic if you don't check the Opportunities tab regularly. Now, when there are new ideas available for your review, you'll see them highlighted along with the rest of your campaign alerts.

Second, if you're using AdWords conversion tracking, you can now create custom alerts for changes in conversion volume, conversion rate, and cost per conversion. By setting alerts for your conversion data, you can make sure that you're quickly notified about fluctuations in your key metrics.

Please note that we're still working to bring custom alerts to all linked accounts for My Client Center (MCC) users. In the meantime, you can still set custom alerts for your individual accounts if you're able to log into them directly.

Posted by Dan Friedman, Inside AdWords crew

In last week's Think2010 post, we highlighted the value of search marketing to prompt direct conversions and advance branding goals. In this post, US Managing Director Bonita Stewart briefly discussed the role search played during the economic downturn.

On Tuesday, November 10th, Bonita Stewart will be hosting our second Think2010 webinar titled "Think2010: Four Winning Moves for 2010." Bonita will elaborate on fundamental search advertising strategies that marketers should employ to get ahead of the recovery moving into 2010. She'll also dive deeper into the relevance and importance of search as a core behavior, the significance of innovation in marketing, the value of developing the deeper connections that consumers are seeking, and the precision needed to target the right audience and speak to their interests.

In our ever-changing marketplace, it's important to thoughtfully plan the decisions that will differentiate your offerings, increase your competitive advantage, and create opportunities as the economy recovers. If you're interested in attending the Think2010: Four Winning Moves for 2010 webinar, please register here.

Posted by Katrina Kurnit, Inside AdWords crew

As part of our ongoing commitment to helping users find the information they're seeking online, we’re happy to announce the launch of Ad Sitelinks.

Ad Sitelinks is a new AdWords feature that allows you to extend the value of your existing AdWords ads by providing additional links to content deep within your sites. Rather than sending all users to the same landing page, Ad Sitelinks will display up to 4 additional Destination URLs on your search-based text ad for users to choose from. By providing users with more options, you can create richer, more relevant ads that improve the value of your brand terms and other targeted keywords.

With Ad Sitelinks, you can point to specific information on your site such as gift registries, special deals, holiday or event-related promotions, and store locators. Early participants in Ad Sitelinks, like Priceline.com, found that presenting multiple link options made it easier to direct users to relevant information on their sites, driving them deeper into the conversion funnel.

Currently, the option to set up Ad Sitelinks will only appear for advertisers whose ads meet a certain high quality threshold.

If your account qualifies to run this feature, you'll find the option to set up Ad Sitelinks in your Campaign Settings tab -- it will appear as "Show additional links to my site" under the "Ad extensions" section.

To learn more about Ad Sitelinks, read our FAQ in the Help Center.

Posted by Dan Friedman, Inside AdWords crew